Terms & Conditions

Our commitment to you

We trade almost entirely with second-hand clothing and accessories, as well as other household items.  We do however try to offer only items that are in near-perfect to very good condition.  Any items we might offer that do not meet our quality standards will be clearly shown, described and identified as such.

We recognise that, over time, the manufacturer stated sizing of some clothing items, particularly women’s clothing, may have been modified.  We have, therefore, re-measured every item and have re-stated all measurements in both imperial (inches) and metric (centimetres).  This has been done for all clothing, not just women.

Description of Goods

We will take all reasonable care to ensure all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. All images have been taken by us in our own studio and no ‘stock-images’ are used at any time. We reserve the right to refuse orders where our own product information has been mis-published, including prices and promotions, and will always inform our customers in this circumstance.

All manufacturer stated sizes are declared and, whilst all stated manual measurements have been made with the best possible effort, no measurements can be 100% accurate. Where elasticated and other non-fixed materials have been used, measurements are stated as a minimum and maximum ‘wearable’ range. See the measurement guide for more details.  If any additional measurement is required on any available item please contact us directly.

Security

When submitting your order, you are agreeing to the purchase of goods and to allow Happy Vintage to use your personal data for the sole purpose of supplying the goods. We will not make your personal details available to anybody else at any time. Credit card information supplied by you is entered directly to the Stripe® secure server. We neither handle nor store credit card information.

Prices / VAT

Unless otherwise indicated all items sold by Happy Vintage, at the current time, are zero rated for VAT.  As such, we are unable to provide any VAT invoices or receipts for any purchases. Postage is charged separately at the rates displayed on the payment confirmation pages.

Cancellation and Returns

You have 7 days from receipt of your ordered item(s) to notify us, by email or by using the Contact Us page, if you wish to return any item, and then a further 14 days to return the item to us at your own cost.  Upon a satisfactory inspection by us, you will then be fully refunded for the cost of the item(s).  No refund shall be issued if the Happy Vintage stock tag has been removed or if there is obvious evidence of mis-wearing or mistreatment of the product when compared with the original stock images available on the web site.  In this case, we will inform you of that decision and provide photographic evidence where we believe such events have occurred.  If you contact us outside of the 7-day period or fail to return the item to us within 21 days we will not refund the order, including defective and damaged items.  All unwanted goods should be returned in a re-saleable condition with the Happy Vintage tag properly attached.  This does not affect your statutory rights.

Export

We do not accept orders via the web site or ship items outside of the United Kingdom and the European Union.  All such purchases will be cancelled and fully refunded in this circumstance.  However, we are happy to discuss international shipping separately, please use the Contact Us page initially.

Privacy Statement

We are committed to protecting your privacy. Further details regarding our privacy policy and how we use cookies to enhance your experience with us can be found by clicking here.